EXCHANGE, RETURN, & REFUND POLICY:
Due to damage:
On rare occasions, items may be received defective or damaged due to shipping and handling. If this happens, please contact us immediately at: firstname.lastname@example.org, and we will happily replace them for you. We may request photos of the damaged product so our shipping department can file the appropriate claims.
Customer satisfaction is important to us. We accept returns of unused, non-damaged products if they are returned to us within 30 days of purchase. Please include proof of purchase and/or reference to your original order (confirmation email, order number, packing slip, etc.) with your return. See shipping information below for where to send your return.
If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
There is often some processing time before a refund is posted with your credit card company or bank. We appreciate your patience and understanding during that time.
If you double checked with your credit card company or bank and have still not received your refund we processed, please contact us at email@example.com.
To return your product, you should mail it with proof of purchase to: Spirit on the Spot, LLC, 25 Mountain Chase Rd SW, Rome GA 30165, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.